Shipping & Returns
Canada Post Expedited Parcel Service - Flat-Fee
Order as much as you want - your shipping never increases! By default Healthwick ships via Canada Post Expedited Parcel Service, with no signature required. Orders generally arrive in 2-8 business days with next-day delivery to some areas of the GTA.
|Area||Normal Shipping Times||Flat-Fee|
|ON||1 to 3 Business Days||$9|
|QC, MB, AB, SK||3 to 5 Business Days||$13|
|BC, NB, NS, PE, NL||4 to 6 Business Days||$16|
|Territories||Please call for a Quote||n/a|
Customers also have the option of UPS for an additional charge. UPS Standard shipping will take 2-8 business days with no signature required.
Please note that UPS is not available for:
- PO Boxes
- Select Rural Addresses (due to cost of shipping)
If your address is ineligible for UPS shipping and you've selected this as your option, we will contact you to offer you Canada Post or a full refund.
Pick-Up At Healthwick Office - Ontario ONLY - $2 Flat-Fee
Customers in Ontario also have the option of picking up their order at the Healthwick office, located at 1360 Speers Rd in Oakville, ON. Effective September 1st, 2015, there is a small $2 handling charge for this option. Orders are generally ready the next business day for pickup. If you require faster service, please give us a call toll free at 1-877-775-6656 (Monday to Friday, 9am to 5pm EST) and we will make every effort to accommodate you.
If you're not at home...
If you're not home, both Canada Post and UPS will attempt to leave the package in a secure location, such as an enclosed porch or side door. If you are not home or there is no secure location (such as an apartment lobby), Canada Post will leave a card letting you know from which local post office you can retrieve your parcel for up to 14 days. UPS will also leave a card where you can reschedule the delivery date, arrange to pick up your shipment at a UPS Customer Centre, have your shipment delivered to a different address, or to return the shipment to Healthwick. If the package is sent to the nearest UPS centre you must pick it up within 5 business days.
Both Canada Post and UPS will only make 1 delivery attempt. If your parcel is returned to us unclaimed, we will call you to have the package reshipped (with an additional shipping charge) or refund the cost of product only. You will still be responsible for the original shipping costs.
The purchaser is responsible for ensuring that the shipping address entered at the time of purchase is accurate. Healthwick is not responsible for orders shipped to an inaccurate address. If the package is returned to Healthwick, we will contact you to correct your address before a second delivery attempt is made and you will need to pay shipping again.
We're sorry but for hygiene reasons, we are unable to accept returns of any product, opened or unopened. This policy ensures the sanitation of all products in our warehouse. If you have any questions regarding our return policy, please don't hesitate to get in touch with us at firstname.lastname@example.org or call toll free 1-877-775-6656
Frequently Asked Questions (FAQs)
Q: "Do you ship outside of Canada?"
A: Sorry, but we currently only ship inside Canada.
Q: "Why don't you have flat-fee shipping to Canadian territories?"
A: Unfortunately, the high cost of shipping to these areas means that we're unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you'd like to order, so that we can give you an accurate quote.
Q: "My package arrived damaged. What should I do?"
A: We are very sorry to hear that, and would like to apologize for the inconvenience. Please get in touch with us by email or give us a call and we’d be happy to ship you a replacement at no charge.
Q: "My package hasn’t arrived yet. What should I do?"
A: Products purchased in Canada are shipped via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). Shipping times are approximate and may reasonably vary due to inclement weather, inventory volumes, and postal holidays, however if you're concerned, please get in touch with us by email or give us a call and we’d be happy to help.
Q: "I need my products immediately! Do you have express shipping?"
A: We’re sorry, but to keep costs affordable for our customers, we only ship via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). To avoid these situations in the future, consider our Automatic Delivery Program.
Q: "I’ve decided I don’t want these products. How do I return them?"
A: For hygiene reasons, unfortunately all products are non-returnable, even in the case of unopened packages. We are committed to the health and safety of our customers as well as our employees, and returned parcels will be discarded unopened. If you have any concerns over the product which you've purchased, please don't hesitate to get in touch with us.