Shipping & Returns
Orders are usually picked and packed within 2 business days as long as all items are in stock. Please note there may be an additional delay if items are out of stock or need to be ordered in.
Flat Rate Traceable Shipping - No Carrier Preference
Order as much as you want - your shipping never increases! We cover the additional shipping charges for you, regardless of order size. By default Healthwick ships via Canada Post Expedited Parcel Service or UPS depending on where you live, with no signature required. Orders generally arrive in 2-8 business days after leaving the warehouse, with next-day delivery to some areas of the GTA.
|Area||Normal Shipping Times||Flat-Fee|
|ON||1 to 3 Business Days||$9|
|QC, MB, AB, SK||3 to 5 Business Days||$13|
|BC, NB, NS, PE, NL||4 to 6 Business Days||$16|
|Territories||Please call for a Quote||n/a|
Customers who prefer one carrier over the other also have the option of choosing Canada Post or UPS for an additional charge. Shipping will still take 2-8 business days after leaving the warehouse, with no signature required.
Please note that UPS is not available for:
- PO Boxes
- Select Rural Addresses (due to cost of shipping)
If your address is ineligible for UPS shipping and you've selected this as your option, we will contact you to offer you Canada Post or a full refund.
Pick-Up At Healthwick Office - Ontario ONLY - $2 Flat-Fee
Customers in Ontario also have the option of picking up their order at the Healthwick office, located at 1360 Speers Rd in Oakville, ON. Orders are generally ready the next business day for pickup, as long as all items are in stock. You will receive an email when your order is ready for pickup. Please note, pick up orders may be in manufacturers boxes unless requested otherwise. If you require faster service, please give us a call toll free at 1-877-775-6656 (Monday to Friday, 9am to 5pm EST) and we will make every effort to accommodate you.
If you're not at home...
If you're not home, both Canada Post and UPS will attempt to leave the package in a secure location, such as an enclosed porch or side door. If you are not home or there is no secure location (such as an apartment lobby), Canada Post will leave a card letting you know from which local post office you can retrieve your parcel for up to 14 days. UPS will also leave a card with a number to contact where you can reschedule the delivery date, arrange to pick up your shipment at a UPS Customer Centre, have your shipment delivered to a different address, or to return the shipment to Healthwick. If the package is sent to the nearest UPS centre you must pick it up within 5 business days.
Both Canada Post and UPS will only make 1 delivery attempt. If your parcel is returned to us unclaimed, we will call you to have the package reshipped (with an additional shipping charge) or refund the cost of product less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-877-775-6656.
The purchaser is responsible for ensuring that the shipping address entered at the time of purchase is accurate. Healthwick is not responsible for orders shipped to an inaccurate address. If the package is returned to Healthwick, we will contact you to correct your address before a second delivery attempt is made and you will need to pay shipping again. You will also have the option of a refund less shipping fees. You will still be responsible for our original shipping costs and the return shipping charges. Please contact us if you have any questions at 1-877-775-6656.
We're sorry but for hygiene reasons, we are unable to accept returns of any product, opened or unopened. This policy ensures the sanitation of all products in our warehouse. This includes products that have been changed by the manufacturer as this is beyond our control. If you have any questions regarding our return policy, please don't hesitate to get in touch with us at firstname.lastname@example.org or call toll free 1-877-775-6656
Frequently Asked Questions (FAQs)
Q: "Do you ship outside of Canada?"
A: Sorry, but we currently only ship inside Canada.
Q: "Why don't you have flat-fee shipping to Canadian territories?"
A: Unfortunately, the high cost of shipping to these areas means that we're unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you'd like to order, so that we can give you an accurate quote.
Q: "My package arrived damaged. What should I do?"
A: We are very sorry to hear that, and would like to apologize for the inconvenience. Please get in touch with us by email or give us a call and we’d be happy to ship you a replacement at no charge.
Q: "My package hasn’t arrived yet. What should I do?"
A: Products purchased in Canada are shipped via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). Shipping times are approximate and may reasonably vary due to inclement weather, inventory volumes, and postal holidays, however if you're concerned, please get in touch with us by email or give us a call and we’d be happy to help. Please contact us immediately if you track your parcel and it says delivered but you haven't received it. We will open an investigation with the courier to find it for you.
Q: "I need my products immediately! Do you have express shipping?"
A: We’re sorry, but to keep costs affordable for our customers, we only ship via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). If your situation is urgent, you can place your order and choose "pick up in office" for your shipping method. Once you receive the email that your order is ready for pick up, you can send a courier to pick it up in your stead. To avoid these situations in the future, consider our Automatic Delivery Program.
Q: "I’ve decided I don’t want these products. How do I return them?"
A: For hygiene reasons, unfortunately all products are non-returnable, even in the case of unopened packages. We are committed to the health and safety of our customers as well as our employees, and returned parcels will be discarded unopened. If you have any concerns over the product which you've purchased, please don't hesitate to get in touch with us.