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Free Sample Formalities

Posted by Rachel on

At Healthwick, we pride ourselves on having the largest online selection of adult incontinence products in Canada, and our number-one goal is to help you find the best briefs, underwear, and pads for your needs. One of the ways we do this is through our free sample program — the largest and most comprehensive in the country —in which you can select up to five different samples per order and pay only shipping and handling. As a token of gratitude, your first sample order will come with a coupon for free shipping on your next order of $50 or more. It’s the least we can do to help in your search for the perfect brand and fit! 

We'd just like to remind you of a few ground rules so that we can continue to offer this program for you and future customers — truly a win-win for everyone!

- Regular orders to which you’ve added free samples do not qualify for a free shipping coupon, even if it’s your first order. (For example, if you’ve ordered a package of one brand and added three samples of another brand to your cart.)

- Our free sample program is so popular that we occasionally run out of certain brands or sizes. If this occurs, we’ll do our best to offer a similar product in its place. (You can always try again next time!)

- Our manufacturers are very gracious in providing us with samples, and we must ensure we don’t abuse their generosity. If you order the same type of free sample multiple times, our customer service team will remove them from your order. However, we do understand that you sometimes need to test out different sizes of a product, or it’s been so long since you’ve ordered a specific brand that you'd like to try them again before you commit to purchasing a full package; we do take that into consideration as we send out each shipment.

We truly believe that we have the best customers and the best customer service team in the industry. Unsure which product is right for you to buy or sample? Give us a call at 1-877-775-6656 — we’re always here to help.

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