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Terms and Privacy Policy

 

Healthwick's Privacy Policy

This policy may change, so please refer back to it periodically. If you use any of Healthwicks's services, you agree to these terms.

Our Commitment to Privacy

Healthwick takes the privacy of our customers seriously. We are committed to making all reasonable efforts to secure the privacy of your personal information, and ensuring that all customer communications are conducted in a responsible, intelligent and positive manner so you never feel that we’re spamming you.

Background

We use your email address to inform you of product, account and shipment details. We may also send you newsletters, promotional announcements and consumer surveys. You can unsubscribe from these emails at any time by clicking on the unsubscribe link located at the bottom of every email. Occasionally, we send our customers postal mail, using the shipping or billing address provided.

Use of Information

We use your telephone number only if there is an order-related issue, and occasionally to welcome new members or notify you of an account problem; we will not phone you for marketing purposes.

Viewing and Updating Your Information on Healthwick

You can always access the personal information you have provided to Healthwick by going to the My Account section of the site while logged in.

Disclosure

We will not sell, rent or disclose your personally identifying information to third parties without your permission. We occasionally use other companies to perform services necessary to our operations (i.e. we provide postal addresses to the Post Office for delivery purposes). We will not be liable for any damages that may result from the misuse of your personal information by these companies.

Security and Access

For transmitting your personal and billing information to us, we use a secure server (SSL) which encrypts all of your personal information.

Concerns About Privacy?

Please don’t hesitate to contact our friendly Customer Care team at help@healthwick.ca.

 

Terms and Conditions

IT IS IMPORTANT THAT YOU READ ALL THE TERMS AND CONDITIONS CAREFULLY. Our lawyers made us put this here.


By using this site or the site at Healthwick.ca (http://www.healthwick.ca) (collectively, the "Site"), you accept these terms and conditions of use. If you do not agree to these terms and conditions of use, please do not use the Site. Healthwick.ca reserves the right, at its discretion, to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms and conditions will mean you accept those changes. 

USE OF CREDIT CARD

You must be at least 18 years of age or have parental permission to use the Healthwick website. In making a purchase, you agree that you are the credit card holder for your account or have express permission of the cardholder to use their card as a payment method. 

USE OF PAYPAL E-CHEQUES

If you're using the option of E-Cheques through PayPal, please note that it generally takes PayPal 3 to 5 business days to confirm payment to Healthwick, and your order will not be shipped until payment is confirmed. Therefore orders placed by PayPal E-Cheques may take up to 13 business days to arrive to you (5 business days for the e-cheque to clear + up to 8 business days for the postal service). 

THIRD PARTY TRANSACTION FEES

Healthwick is not responsible for any outside transaction fees or charges that may be incurred by making a purchase through Healthwick.ca. This includes but is not limited to, NSF charges, foreign transaction fees, exchange rate costs, or any charge that is not directly invoiced through Healthwick. 

BACKORDER/OUT OF STOCK

Although Healthwick makes every effort to maintain high inventory levels, some items may not be available at the time of your Healthwick shipment. If your selected product is out of stock, a customer service rep will contact you within 2 business days to advise you as to the estimated time to have your product ordered and shipped to you (generally 2-8 business days) and you will be given an opportunity to cancel your order or exchange it for a comparable product that is in stock if you wish. 

DAMAGED PRODUCTS

If your purchase arrives damaged, please contact us immediately and we will replace it at no cost to you. 

PRIVACY AND SECURITY

Healthwick is committed to your privacy and will not share your email, address, or other information to any third party. You are responsible for ensuring your account login information and password are secure and for restricting access to your computer. Account login information is for individual use and should not be shared with anyone else. 

MUTUAL RESPECT

Healthwick is committed to providing a professional and respectful customer service environment, both for our customers and for our staff. Healthwick reserves the right to refuse service to any potential or existing customer if we feel they are being abusive, disrespectful or unreasonable in their expectations of service. Use of profanity, vulgarity or coarse language when communicating with Healthwick staff will result in immediate suspension of communication and cancellation of any future. Complaints regarding the communication from a Healthwick staff member can be directed to customercomplaint@healthwick.ca, where it will be reveiwed by Human Resources and the Director of Customer Communications.

LIMITATIONS ON LIABILITY

We reserve the right to terminate your account at Healthwick.ca without notice for any reason. We make no representation or warranties of any kind on the Healthwick service, website or associated marketing activities. In no event will Healthwick be liable to you for any special, indirect or consequential damages of any kind. 

RESTRICTIONS ON USE OF MATERIALS

Healthwick.ca owns and operates the Site. "Healthwick.ca", the Healthwick.ca logo, and our motto “Take Care” are copyrights of Healthwick.ca. Other registered trade-marks, trade-marks, related words, domain names and logos which are the property of Healthwick.ca may appear from time to time on the Site. All other trade-marks, product names and company names or logos cited herein which are not the property of Healthwick.ca are the property of their respective owners. Healthwick.ca's trade-marks may not be used without Healthwick.ca's express authorization and, without limiting the generality of the foregoing, Healthwick.ca's trade-marks may not be used in connection with any products or services which are not Healthwick.ca's or authorized by Healthwick.ca, or in any manner that is likely to cause confusion among customers or potential customers of Healthwick.ca, or in any manner that disparages or discredits Healthwick.ca. All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of Healthwick.ca (unless otherwise expressly stated). No material from the Site or any website owned, operated, licensed, or controlled by Healthwick.ca may be copied, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame. If you wish to link to this Site, please contact us to obtain our written approval. Failure to obtain such approval in advance is a violation of this agreement and an infringement of Healthwick.ca's copyright and other proprietary rights, and is expressly prohibited. Modification of the materials or use of the materials for any other purpose than those described above is a violation of Healthwick.ca's copyright and other proprietary rights, and is also strictly prohibited. 

GENERAL DISCLAIMER AND LIMITATION OF LIABILITY

YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.

THE SITE, THE SERVICES AND THE INFORMATION OR MATERIALS HEREIN ARE PROVIDED ON AN "AS IS, WHERE IS, AS AVAILABLE" BASIS. HEALTHWICK.CA MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE, ITS CONTENTS (INCLUDING WITHOUT LIMIT PRODUCT DESCRIPTIONS AND PRICES) OR THE SERVICES. HEALTHWICK.CA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE USER EXPRESSLY ACKNOWLEDGES THAT (i) THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE REGARDING THE CONTENT OF THE SITE INCLUDING WITHOUT LIMITATION HOW CURRENT IT IS, ITS ACCURACY, ITS COMPLETENESS, ITS AVAILABILITY, ITS SECURITY, THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE, ANY HYPERLINKED WEBSITE, OR THE SERVERS UPON WHICH THEY RESIDE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (ii) AS A SERVICE TO USERS OF THE SITE HEALTHWICK.CA INCLUDES LINKS TO OTHER WEBSITES THAT HEALTHWICK.CA HAS NO CONTROL OVER, AND MAKES NO ENDORSEMENTS OR REPRESENTATIONS OF ANY KIND REGARDING THE PRODUCTS, SERVICES, BUSINESS PRACTICES, CONTENT OR APPROPRIATENESS OF CONTENT ON SUCH WEBSITES, AND THE USER HEREBY IRREVOCABLY WAIVES ANY CLAIM AGAINST HEALTHWICK.CA WITH RESPECT TO SUCH WEBSITES.

NONE OF HEALTHWICK.CA OR ANY OF ITS RESPECTIVE DIRECTORS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES WILL BE LIABLE FOR DAMAGES, CLAIMS, EXPENSES OR OTHER COSTS (INCLUDING WITHOUT LIMITATION LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE SITE OR ANY INFORMATION CONTAINED ON IT, OR ANY HYPERLINKED WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) COMPENSATORY, DIRECT, INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF USER PHOTOS, PROGRAMS OR DATA, INCOME OR PROFIT, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

YOU AGREE THAT YOUR EXCLUSIVE AND SOLE REMEDY IS TO STOP USING THE SITE. 

SECURITY AND PRIVACY

Healthwick.ca strives at all times to protect the security and privacy of any information you provide over the internet to Healthwick.ca. However because of the inherent nature of the internet, Healthwick.ca cannot guarantee that this information will not be improperly accessed or used by third parties. You are submitting this information over the internet to Healthwick.ca at your own risk. For further information please refer to the Privacy section of this Site. 

PRODUCT INFORMATION AND FLYERS

We cannot guarantee the availability of any products or items described on the Site and some may not be available at all Healthwick.ca locations or at all due to space limitations, unavailability of supply or for other reasons. All prices shown are before any applicable tax. Healthwick.ca reserves the right to limit quantities and to correct errors or omissions prior to processing a purchase request.

While Healthwick.ca strives to provide accurate product and pricing information, pricing or typographical errors may occur. We do not warrant the accuracy of any specifications, pricing, warranty or other product information contained in this Site and any information included is subject to change by Healthwick.ca at any time. Without limiting the generality of any other terms and conditions on this Site, Healthwick.ca does not accept liability for any errors or omissions which may be found on this Site or for unavailability of any product. 

INDEMNITY

You agree to indemnify, defend and hold harmless Healthwick.ca, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity (including negligent or wrongful conduct) related to your use of the Site. 

GOVERNING LAW AND JURISDICTION

The Site is controlled by Healthwick.ca from its office within the Province of Ontario, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of Ontario, Canada, by accessing this Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable to the Province of Ontario, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws. 

GENERAL

In the event that any parts of any terms and conditions are held to be indefinite, invalid, illegal or otherwise voidable or unenforceable, the other parts of those terms and conditions will not fail on account thereof, and the balance of the terms and conditions will continue in full force and effect. The terms and conditions on the Site constitute the entire agreement between you and Ontario governing your use of the Site. You may also be subject to other terms and conditions when you access other sites or other portions of the Site (if specified) or if you access or purchase third party content or software. The failure or delay of Ontario in exercising any right or remedy under the terms and conditions or elsewhere shall not constitute a waiver of such right or remedy. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect. 

REVIEWS

Healthwick.ca does not support the comments or opinions of reviewers and assumes no responsibility or liability for any content posted by you or any third party. Healthwick.ca reviews are moderated for appropriateness. Visitors may post reviews and comments so long as the content does not violate the Product Review Guidelines. Healthwick.ca reserves the right (but not the obligation) to remove or edit reviews, and regularly reviews posted content. If you do post a review, you grant Healthwick.ca a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such contest throughout the world in any media. You grant Healthwick.ca and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Healthwick.ca for all claims resulting from content you supply. Healthwick.ca reserves the right not to post any review at our sole discretion. 

Whew... kudos to you if you read the whole thing! But if you still have any questions, give us a call toll free 1-877-775-6656. 

 

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